Reference

Your Rights and Our Legal Position

adda77 operates under legal terms that determine who can open an account, which regions are eligible, and how your account data is handled.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh-region policyUser rights on requestbKash, Nagad, Rocket covered
adda77 Your Rights and Our Legal Position
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about your account eligibility, a payment dispute involving bKash, Nagad, or Rocket, or a request related to your personal data, our support team handles these directly. Raise your issue through any of the channels below and reference your account ID so we can locate your case without delay.

Team online

Live Chat

Open the chat widget from any page on adda77. Give your account ID and describe the legal or account issue — a support agent picks it up from there.

Email Support

Send your query to our support address listed on the contact page. For legal matters, include your registered mobile number and a short description of the issue.

Account Help Centre

The Help Centre on adda77 covers account verification steps, payment dispute procedures, and data-request instructions — check there first for faster resolution.

ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Safety

Account security and data handling are not afterthoughts at adda77 — they are built into how your account functions from registration onward. Every payment you make via bKash, Nagad, or Rocket is logged against your account record. Here is what that means in practice for your data and your rights.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable financial regulations. You can request a summary of what we hold at any time through support.

Cookie Policy

We use cookies to keep your session active across mobile and desktop. No personal payment data — bKash numbers, Nagad PINs, Rocket account details — is stored in cookies.

Account Security Steps

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the account-lock option in settings or contact support immediately to freeze activity.

Requesting Changes

To update registered details — mobile number, linked wallet, or account name — submit a verified request through live chat or email. Changes to payment-linked details require identity confirmation before they take effect.

Common Legal and Eligibility Questions

These are the questions we get asked most often about legal terms, account eligibility, and data rights on adda77. If your question is not here, live chat or email support can give you a direct answer tied to your account.

Access depends on your local law and eligible region. We do not provide legal advice. Check your local regulations before registering — your eligibility is your responsibility to confirm.

We retain transaction records and account data for the period required by applicable financial regulations, even after account closure. You can request a copy of your data through support before or after closing.

You can submit a data deletion request through our support team. Where deletion conflicts with legal retention obligations — for example, payment records linked to bKash or Nagad transactions — we will explain what can and cannot be removed.

A verification hold does not forfeit your funds. Contact support with your account ID and transaction reference. We are required to resolve payment disputes in line with our published terms and applicable consumer protections.

Raise a formal dispute via email or live chat, quoting your account ID. Our team reviews eligibility decisions and will communicate the outcome in writing. Your statutory rights under local consumer law are not affected by our internal process.

Payment details are used only for transaction verification and fraud prevention. We do not sell or share your Nagad, Rocket, or bKash details with third parties for marketing or unrelated commercial purposes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.